Privacy Policy

Certified Bilingual Interpreters

At Certified Bilingual Interpreters, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, phone number, email address, mailing address, and organization name.
  • Interpreter & Client Data: including language preferences, service history, and appointment details.
  • Technical Data: including IP address, browser type, device information, and access times.
  • Communication Data: including messages, emails, and text (SMS) interactions with our team.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide language interpretation and translation services.
  • To schedule and confirm interpreter appointments.
  • To communicate service updates, reminders, and billing information.
  • To respond to inquiries or customer service requests.
  • To maintain internal records and improve our services.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data only under the following circumstances:

  • With trusted service providers or contractors who assist us in delivering services (e.g., scheduling tools, communication platforms).
  • When required by law, legal process, or government request.
  • In connection with a merger, acquisition, or business transfer—with prior notice to you.

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third party or affiliate company for marketing purposes.

4. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure.

5. SMS Communication

If you opt in to receive SMS notifications:

  • You will receive only relevant messages related to services such as appointment reminders, follow-ups, or billing updates.
  • You may opt out at any time by replying STOP to any SMS.
  • Standard message and data rates may apply depending on your carrier.

6. Your Rights & Choices

You may request access to your personal data, update your information, or request deletion by contacting us directly. You can opt out of receiving promotional communications at any time.

7. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: